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Position: Director - Operations

Location: Aerospace Park, Bangalore
Reporting to: CEO & MD

About the Role

As the Director – Operations you will own delivery performance and revenue outcomes across a matrix of teams — from order capture to collection. This is a high-impact leadership role requiring meticulous action-tracking, strong stakeholder management and the ability to drive timely execution across cross-functional teams.

Goals & Objectives

1. Revenue Recovery — From Delivery to Payment Collection
  • Own and track actions to recover payments after investments in materials, manpower or both.
  • Review and drive timely completion of processes, including accurate documentation and adherence to agreed milestones.
  • Ensure on-time payments from customers by proactively identifying risks and executing collection action plans.
  • Review high-value order payment terms and design tailored collection strategies where required.
Functions involved: Order Desk, Logistics, Finance (AR), Sales, Project Team (Delivery & Execution) & Lighting Design.
2. Revenue Generation — From Demand Generation to Order Acquisition
  • Track sales performance and drive the sales team to meet order and revenue targets.
  • Work closely with Sales, Business Development and Lighting Design to convert demand into orders.
  • Provide leadership and operational support to close gaps and accelerate conversions.
Functions involved: Sales, Business Development & Lighting Design.
3. Order Execution — From Customer Order to Delivery
  • Track cross-functional performance to ensure timely completion of deliverables with >95% output quality.
  • Ensure the company meets or exceeds customer expectations for quality, delivery and documentation.
  • Coordinate with Sales, PDM, Lighting Design and Order Desk to remove execution blockers and maintain delivery discipline.
Functions involved: Sales, PDM, Lighting Design, Order Desk.

Key Responsibilities

  • Be accountable for end-to-end operations and revenue-related metrics — from order capture through to cash collection.
  • Design, implement and monitor action plans for recovery of overdue payments and reduction of receivable-days.
  • Drive performance reviews with cross-functional leads, ensuring clarity of deliverables, timelines and ownership.
  • Identify process bottlenecks and implement robust controls to improve delivery timelines and documentation accuracy.
  • Lead risk assessment for high-value orders and coordinate mitigation plans with Sales and Finance.
  • Coach and mentor function heads to achieve consistent execution standards and customer-centric delivery.

Candidate Profile & Requirements

The ideal candidate will be a tenacious operator with demonstrable experience managing high-value projects and owning revenue outcomes. You should be comfortable demanding timely, uncompromised deliverables from multiple teams while maintaining strong stakeholder relationships.
  • Proven experience in operations / project delivery leadership roles with revenue ownership (preferably in high-value project environments).
  • Strong track record of recovering receivables and improving collections processes.
  • Excellent cross-functional stakeholder management — able to work with Sales, Finance, Logistics and Delivery teams.
  • High attention to detail, disciplined action-tracking and ability to escalate and drive resolution quickly.
  • Strong communication, negotiation and people leadership skills.

What We Offer

  • Leadership role with direct impact on company revenue and operations.
  • Opportunity to build processes and teams in a fast-growing environment.
  • Collaborative culture and a chance to work closely with the CEO & MD.
  • Competitive compensation aligned with experience and responsibilities.

How to Apply

Please send your resume and a brief cover note highlighting your relevant experience and a short summary of successful recovery / revenue ownership initiatives you’ve led.

Email to HR id shiji.george@ltcompany.in

Location: Aerospace Park, Bangalore
Reporting to: CEO & MD
If you have questions about the role, please use the contact / HR channels available on the careers page.

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